BARNEY COOLS will only provide you with a full refund of the product you purchased from us online if the product: - Is deemed faulty, not of acceptable quality, or unsafe or - Does not match descriptions made on the site, or given to you by any BARNEY COOLS representative. All tracking information will be stored here.Īll returns will be issued a Store Credit. If you wish to enquire about whether your order has been shipped, please log into your account and go to ‘my orders’. Once we ship your order, you will receive an email providing you with shipment details including the date of shipment and any tracking details. If you live down a donkey track in Puerto Escondido, please allow a little extra time. Please note the tables below are guidelines only, as guaranteed delivery times have been temporarily suspended. How long do orders take to dispatch?Īs a general rule, we aim to have your order processed and out the door within three business days of receiving your order. Helena, São Tomé & Príncipe, South Africa, Western Sahara, Ascension Island, Argentina, Bahrain, Bangladesh, Belize, Bolivia, Brunei, Cambodia, Chile, Colombia, Cook Islands, Costa Rica, El Salvador, French Guiana, Guatemala, Honduras, Israel, Kiribati, Kuwait, Myanmar (Burma), Nauru, Nepal, New Caledonia, Niue, Oman, Pakistan, Panama, Paraguay, Peru, Qatar, Samoa, Saudi Arabia, Solomon Islands, Sri Lanka, Tonga, Tuvalu, Uruguay, Vanuatu & Venezuela. Vincent & Grenadines, Sudan, Tajikistan, Tanzania, Timor-Leste, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Uganda, Uzbekistan, British Virgin Islands, Yemen, Zambia, Zimbabwe, Algeria, Brazil, Côte d’Ivoire, North Macedonia, St. Lucia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Korea, South Sudan, St. Please note: We do not ship to Russia, Malaysia, Taiwan, Afghanistan, Albania, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belarus, Benin, Bermuda, Bhutan, Botswana, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Dominica, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Gabon, Gambia, Ghana, Grenada, Guinea, Guinea-Bissau, Haiti, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Niger, Nigeria, Cameroon, Rwanda, St. All orders are shipped with track & trace service. Premium DHL Express shipping is free on all orders over $349 AUD, and $35 AUD for small orders less than $349 AUD. Premium DHL Express shipping is free on all orders over $249 USD, and $50 USD for small orders less than $249 USD. Premium DHL Express shipping is free on all orders over $249 USD, and $25 USD for small orders less than $249 USD. Premium DHL Express shipping is free on all orders over $200 AUD, and $20 AUD for small orders less than $200 AUD. Standard shipping is available on all orders over $125, for orders below this there's a $12 fee.Įxpress shipping is available to be added to any order for $15. If you wish to amend or cancel your order after payment has been processed, please contact us online immediately. I’VE ORDERED, BUT STUFFED SOMETHING UP AND MY ORDER HASN’T SHIPPED YET. Pending or Cancelled – Your order has not been processed and we have not received payment. As soon as this occurs, your order will automatically update to processing and everything returns to normal.Ĭomplete – Your order has been shipped from our warehouse and is on its way to you. Paypal often takes 2-3 business days to clear the funds. On Hold – This generally happens when you make payment via Paypal and choose your bank account as the source of funds. Released – Your order has been released by admin and is in the hands of our logistics crew who are packing your gear. Processing – We have received your order and your payment was made successfully. WHAT DO THE DIFFERENT ORDER STATUSES MEAN IN MY ACCOUNT? If you haven't received your order after receiving your tracking confirmation, contact us and we’ll get it resolved for you. For all other tracking details, please login to your account and select ‘My Orders’. If you don’t receive it, check your junk email folder and/or email us to have it re-sent. You’ll receive another with shipping and tracking details when its left our warehouse. After completing your purchase, you’ll receive a confirmation email.
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